GDPR Privacy Policy

Kenedix Property Design, Inc. Operation Division provides serviced apartments, serviced offices, hotels, hostels and accommodation services under Real Estate Brokerage Act, Inns and Hotels Act, and/or local Private Lodging Law (”Minpaku”) to employees of companies and other organizations as well as individual persons who require temporary and long-term accommodation and/or office space. In doing so, it processes personal data. Kenedix Property Design, Inc. Operation Division and relevant middle office staff such as finance, leasing operation & risk group processes personal data with due care and in accordance with the law. This means that your personal information will be kept confidential and will only be used for communications you request related to the services provided by Kenedix Property Design, Inc. We would like to provide the following information about this.

1. Data Controller

The data controller who is responsible for the processing of personal data is Kenedix Property Design, Inc., HQ located in 1-2-9 Nishi-Shinbashi, Minato-ku, Tokyo, Japan.

If you are employees of our corporate clients, your employers or the suppliers of the accommodation services engaged by your employers will be the data controllers, and we act only as the processer, receiving data from them.

2. What personal data & source

Kenedix Property Design, Inc. processes the following personal data:

・Name, (temporary and/or permanent) address and place of residence, e-mail, telephone;
・Gender, nationality, marital status, family members and their personal information;
・Date of birth, employer, job title, income, length of service;
・Online identifier

Other information that is necessary in view of the services to be provided by us, such as the dates of arrival and departure, accommodation requirements, statement of employer, Passport number and bank account number.

We generally obtain your personal data directly from you or via your employer or our partner relocation/rental-housing company or agent including the suppliers of the accommodation services engaged by your employers. In some instances, Kenedix Property Design, Inc. will collect and aggregate data using cookies. For further details please see point 4.

We do not collect or process Special Categories of Personal Data stated in the Article 9 of GDPR (General Data Protection Regulation).

Personal information of the children under 16 years will be collected via their parents or with their consent.

3.The purpose and legal basis of the data processing

Kenedix Property Design, Inc. processes personal data for the following purposes:

・Responding to inquiries, providing our service information, making proposals/arranging conditions, credit check and entering into lease agreements or accommodation service agreements;
・Support with checking or moving in;
・Arranging services and facilities such as cleaning services, and concierge and hotline/emergency assistance;
・Providing option services for Serviced Office such as meeting rooms, post receptions and deliveries, and rental equipment services;
・Providing service updates and information;
・Renewal or change of contracts:
・Termination, check-out/damage recovery and deposit refunding;
・The handling of complaints and disputes;
・Obtaining feedback about our services;
・Analyzing and monitoring website use;
・Archiving purposes;

Compliance with legal obligations.

The legal basis for the processing is that the processing is necessary for the performance or the entering into of a contract between us and you, for the compliance with legal obligations and for the representation of legitimate interests of Kenedix Property Design, Inc. and the users of our services. These legitimate interests include the ability for us to offer our services and the ability for expats and their employers to use them.

4. Cookies

Our website uses cookies. By using this website and agreeing to our privacy policy, you consent to Kenedix Property Design, Inc.’s use of cookies. Cookies are files sent by web servers to web browsers and stored by web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. On our website we track general visitors’ information, including the IP-address of your computer and the details send along with your browser. These details are used for visitation analysis and clicking behavior on our website. This helps us improve our website usability. As all the information that we gather, this information will be anonymized as far as reasonably possible and is not shared with third parties. The permission can be withdrawn at any time.

5. Google Analytics

To assess the web traffic to our website and how effectively our online campaigns are, we use Google Analytics. The information we process including your IP-addresses are processed and stored by Google in the United States. Kenedix Property Design, Inc. has not given Google the permission to use the processed Analytics-information for other Google services. Read Google’s privacy policy for more information.

6. HubSpot

We use HubSpot to analyse who are visiting our website. HubSpot is a tool that helps provide our marketing and sales team with lead generation. They deliver reports on the information such as IP addresses related to the individuals visited our website, for how long and how many visits.

HubSpot also allows us to collect information from you when you subscribe to our online mailing list form. We use HubSpot as a mailing list tool, so that we can store your name, email address, company and phone number. Subscribers can opt- out and unsubscribe any time.

We use HubSpot to chat to visitors directly via our website. This tool helps us answer any questions from prospective customers and to help existing customers with any queries or requests. When one of our advisors is not online, it will display a form instead.

Read about HubSpot’s privacy policy here.

7.Recipients of personal data

We only share your personal data with third parties to the extent if it is necessary for the performance of our services. In that context, for example, data can be shared with:

・Cleaning companies, security companies, and hotline service companies
・Subcontractor who provides serviced apartment room management systems as well as the operation of the accommodation services under the local Private Lodging Law (“Minpaku”) for our operating properties
・Partner relocation/rental-housing companies or agents
・Relevant government agencies, when legally obliged;
・Your employers, if necessary;
Other third parties, if Kenedix Property Design, Inc. is obliged to do so on the basis of a legal obligation or court order.

Any information you provide will not be used for commercial purposes and will not be sold to third parties.

8. Retention of personal data

We do not store your data for longer than necessary for the purposes mentioned under 3. In consideration of the applicable local laws and business practice, any data related to our tenants and guests will be deleted no later than 10 years after the end of our assignment for the leasing agreements and 5 years after the end of our assignment for the accommodation agreements, unless the data must be retained for a longer period in connection with a legal obligation. Personal data belonging to other individuals such as website visitors or simple inquiry senders shall not be stored any longer than strictly necessary for the purpose for which we collect the personal data.

9. Security Measures

Kenedix Property Design, Inc. is acting in compliance to GDPR and will take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that is administrated by us. Our security measures are, pursuant to technological progress, constantly being reviewed and improved.

10. Your rights

You have the right to request Kenedix Property Design, Inc. to access your personal data. If the information is incorrect, incomplete or irrelevant, you have the right to request rectification. You also have the right to object to the processing and to request Kenedix Property Design, Inc. to delete the data.

Insofar as the processing is based on your consent, you have the right to withdraw the permission at any time. Withdrawal does not affect the lawfulness of the processing on the basis of the consent before it is withdrawn.

If you wish to make use of your aforementioned rights, please contact Kenedix Property Design, Inc. by letter or e-mail using the contact details provided below. Kenedix Property Design, Inc. will make a decision on your request within four weeks.

You also have the right to lodge a complaint with the supervisory authority, in particular in the EU Member State of your habitual residence, place of work or of an alleged infringement of the GDPR at all times. However, we would appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us beforehand.

11. Contact

For questions or comments about the processing of your personal data, and to exercise your above-mentioned rights, please contact Kenedix Property Design, Inc. as follws:

Inquiry Tel: +813-3502-7000/E-mail:
6th Floor, Hibiya Central Building, 1-2-9 Nishi-Shinbashi,
Minato-ku, Tokyo, 105-0003, JAPAN
Available from 10:00 am to 5:00 pm
(except Saturdays, Sundays, local national holidays, and the year-end and New Year holidays)

12. Revision of Policy

Kenedix Property Design, Inc. reserves the right to change this GDPR Privacy Policy on a regular basis, in accordance with statutory requests and for further improvement in the protection of personal information. It is your responsibility to regularly review the applicable conditions. This GDPR Privacy Policy is last amended and revised in May 2022.